Normal priced items are exchangeable within 14 days from your invoice date.

Exchange items / merchandise must be in original condition, unused, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability.
Exchange Policy is granted for 1 time only for each item.
If the item that you wish to exchange is out of stock, you can choose to exchange to any other item, subject to stock availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the price of the item you wish to exchange is lower than the price of the returned item, NO cash refund policy shall apply.
IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY OR DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH OUR RETURN POLICIES OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITHIN THE RELEVANT RETURNS PERIOD FROM RECEIPT OF ORDER, YOU WILL NOT BE ENTITLED TO AN EXCHANGE AND WE WILL RETURN THE GOODS TO YOU AT YOUR COSTS AND EXPENSE.

If we send wrong item to you or the item you received has defective problem, then you can return it to us. You should report the problem in 3 days after receiving the products and return it within 7 days and the item must be in original condition when returning to us.

For Defective items, When the returned package arrives, we will examine the item, check the problem, then we will ship the correct items back to you without extra cost. We will be responsible for the returning shipping fee. If we discover nothing wrong with the items, we will promptly ship them back to you. In that case, you have to pay the shipping fees in both directions.

All Item with tear and wear issue is no warranty except specific Brand like Otterbox, Lifeproof, UAG with thier limited warranty terms.

Yellowish TPU Phone Case due to tear and wear is no warranty

For Warranty Claim

Only for items with warranty terms,

1 .kindly email us the items problem with photo description.
2 . Once we received the email, we will request to send/courier back the item for us to claim the warranty from related supplier.
3. Warranty process 1-2 weeks depends on the supplier of the products.
4. Shipping Fees for 2 way (Send to Red Design, Redesign send back to Customer) will be bear by Customer.